Frequently asked questions
The questions we are asked most about booking, payment and hotel pick-up. If your answer is not here, message us on WhatsApp.
How do I book?
Press the Book button next to the tour and fill in the short form. Your details open in WhatsApp as a ready-made message, and you can check it before sending. Once the message reaches us we confirm the date and the time.
How do I pay?
You pay on the morning of the tour, in the vehicle, in cash (TL, dollars or euros). No payment is taken through this site.
Is there a deposit or prepayment?
No, we take no prepayment. No deposit is needed to book.
What happens if I cancel?
Cancellation is free up to 24 hours before the tour. If we cancel because of the weather, you get back everything you paid.
How does hotel pick-up work?
Pick-up is free and included in the price. We collect you in front of your hotel and drop you back at the same place in the evening. The pick-up time depends on where your hotel is, so we confirm it on WhatsApp after you book.
My hotel is in a far-out area — is there an extra pick-up charge?
No, we do not charge extra. We pick up from every area, including Okurcalar, at no extra cost.
How big are the groups on tours?
Groups usually have 25–30 people.
Which languages do you support?
You can write to us in Turkish, English, Russian, Polish or German. The languages spoken by the guides vary from tour to tour; ask us on WhatsApp when you book.
Are the tours insured?
Yes, all 41 tours in the catalogue are covered by insurance.
Where do I find out the departure time?
Departure and hotel pick-up times depend on the guest's hotel and on the group, so they are not published on the site. We confirm them on WhatsApp once we have your booking.
Is there a child price?
Child prices and the free-of-charge age limit vary from tour to tour and are not published yet. You can ask us on WhatsApp when you book.
When can I reach you?
You can write to us on WhatsApp every day between 08:00 and 24:00, and the office is open from 09:00 to 23:00. We reply within an hour during working hours.